Returns

Right of Withdrawal If you are an EU customer, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to Return To exercise your right of withdrawal, you can:

• Use our self-serve returns portal (link: https://account.capedecoeur.com) to submit a return request, or
• Contact us by email before the 14-day window expires.

Return Shipping Please review our Return Policy for details on return shipping costs.

Refunds Once we receive your returned item (or proof of return shipment), we will process your refund within 14 days.

Exclusions Personalized or custom-made items may be exempt from the right of withdrawal. See our Return Policy for full details.

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